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Privacy Policy – Amanda Thompson Coaching

Introduction

Amanda Thompson Coaching (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding personal data. This privacy policy outlines how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
 

Who We Are

Amanda Thompson Coaching provides personalised coaching services to individuals in the UK.

For privacy enquiries, please contact us by email.
 

What Personal Data We Collect

We may collect and process the following personal data:

  • Names and contact details

  • Payment details (including card or bank information)

  • Photographs or video recordings (e.g. for online sessions or testimonials, with consent)

  • Call recordings (where applicable)

  • Records of meetings and coaching session notes

  • Information relating to loyalty or session tracking programmes

  • Special category data, such as:

    • Health information

    • Sex life information, where disclosed in coaching conversations
       

Why We Collect Personal Data

We collect and use personal data for the following purposes:

  • To provide tailored coaching services

  • To manage customer communications and records

  • To process payments and issue invoices

  • To share service updates and marketing (with consent)

  • To comply with legal obligations, including safeguarding requirements
     

Lawful Bases for Processing

We process your personal data under the following lawful bases:

  • Consent: You provide clear permission for us to use your information, particularly for sensitive data or marketing.

  • Contract: Processing is required to deliver the service you have requested.

  • Legitimate Interests: To operate effectively and securely, for example by maintaining secure communication records or protecting our business and clients.

  • Legal Obligation: To comply with legal duties, such as safeguarding or financial recordkeeping.
     

Legitimate Interests Explanation

Where clients disclose personal information during coaching sessions, this is handled confidentially. The benefit lies in providing effective coaching and emotional support. Data is only accessed when necessary and never used for any other purpose, unless there is a safeguarding concern (e.g. risk of harm or disclosure of a serious crime such as terrorism).
 

Where WeGet Your Data From

We collect data:

  • Directly from you via email, phone calls, or in person

  • During coaching sessions or intake discussions

We do not source your personal data from third-party marketing or profiling services.
 

Data Storage & Security Measures

We are committed to secure data handling. Depending on the format, your information may be stored:

  • In handwritten notes, locked in a secure filing system

  • On Dropbox Business with encryption enabled

  • On Google Drive, with two-factor authentication and document encryption

If a digital platform is adopted in the future (e.g. Mailchimp), it will be assessed for UK GDPR compliance prior to use.
 

Data Retention

Your data will be retained only for as long as necessary to fulfil its purpose or to meet legal obligations (such as tax or safeguarding law). Coaching records are typically held for up to 6 years unless a shorter or longer period is justified.
 

International Data Transfers

Some of the platforms used (e.g. Dropbox or Google) may store data on servers outside of the UK. Where this occurs, your data is safeguarded using Standard Contractual Clauses (SCCs) or other legally recognised transfer mechanisms.
 

Who We Share Your Data With

We do not sell or share your data with third-party marketers. However, we may share your data:

  • With safeguarding authorities, if there is a risk to life or safety

  • Where required by law (e.g. a court order or serious legal concern)

  • With professional advisors, if necessary for regulatory or legal defence purposes
     

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data (where not legally required to retain it)

  • Object to or restrict certain types of processing

  • Withdraw consent (where consent is the legal basis)

  • Lodge a complaint with the ICO (see below)
     

How to Complain

If you are concerned about how your data is being handled, we encourage you to contact us first at asthompson98@gmail.com.

If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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